Overview

The American Board of Design & Research’s mission is to ensure all Design and Research Practitioners have access to high-quality vetting, testing, and assessments through board licensure. We are giving the power of career paths, back to the Design and Research Practitioner. As the Chief Research Officer (CRO), you'll be challenged with leading a team that creates the standard for all User Researchers in the US.

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We are looking to you, to fulfill our mission of creating a best in class group of highly-educated and high-trained licensed Research Practitioners for generations to come.

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Duties & Responsibilities

• In this role you will responsible for the Research Team including the exam writing research team, and the user experience research team
• You be responsible for a team of researchers who will bring the voice and needs of the users to the digital team
• You will lead a team and drive primary research that will help us create useful, usable, and impactful new products and features for our customers and will support continuous innovation on our existing products
• You will lead and mentor the team as they produce insights using qualitative and quantitative research methods such as heuristic evaluation, usability testing, A/B testing, click testing, surveys, interviews, etc
• You will create understanding and empathy around user needs for our entire product team including designers, product managers, and engineers
• Lead, manage, coach, and mentor a team of individual contributors who create research deliverables that support the development of user-centric digital designs for our websites and apps
• Contribute to implementing the overall UR vision and strategy, providing input to help position UR to strategically align the product roadmap with customer needs
• Work closely with Marketing, Brand, Product and IT teams to provide recommendations and supporting materials for a digital user experience and interface that will help us attract and retain customers to build our business and support our corporate priorities and strategic goals
• Collect and analyze user behavior through server logs, prototype tests, online experiments (A/B testing), benchmark studies, lab studies, and surveys
• Disseminate research insights to evolve and enhance our understanding of user needs and identify innovative opportunities to meet those needs
• Manage your team's ownership and workload with consideration to product needs, team member skillsets, and career development opportunities
• Seek themes across studies and apply to overall strategy with our research team and with our product partners to create maximum value from research
• Help develop processes to improve efficiency across the team and enhance research methods and deliverables
• Help develop the User Research Board Exam

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Accountabilities and Performance Measures

• Achieves assigned organizational objectives for research, UR, design, product mix, and other strategic goals.
• Supports the achievement of strategic objectives critical to other functional areas within the firm.

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Organizational Alignment

• Reports to the Chief Executive Officer, Chief Operating Officer; President
• Peer colleague to other senior-most functional heads.
• Direct report staff includes Division Region; IT; Security Leaders; Cryptology
• Provides indirect leadership to core support functions including IT, Help Desk, Digital Security, Cryptology, and OPS.
• The User Experience team leads our Digital Customer Experience organization in designing products focused on the user
• The User Experience Manager will report to the Director of User Experience

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Minimum qualifications

• Requires a bachelor's degree or equivalent experience
• Requires at least 7 years prior relevant experience, including 3 years of management experience gained as a team leader, supervisor or project/program manager
• Work with Designers, Product Managers, Engineers to identify, scope and prioritize research tasks
• Must be a licensed user researcher

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Environmental Job Requirements and Working Conditions

• Work environment may be indoors, sitting at a desk or standing for extended periods of time
• Some travel required

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Salary and Benefits

• Full medical, dental, life and disability insurance plans that can be tailored to your specific needs and the needs of your family
• A competitive 401(k) retirement savings program matched by Power
• Competitive salary - We pay very well at market rates reflecting both location and experience.
• All the tech you need - We'll pay for whatever hardware and software you need to work and make sure you're regularly upgraded to the latest versions
• Personal development - Personal development books, courses, & conferences.
• Paid parental leave - When the time comes to welcome a new member of the family, we offer paid parental leave.
• 3 events per year focused on internal development and improvement.

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